Well, I've decided to pull down my post about my experience with a certain company. They contacted me about my blog post and addressed my complaint. In the end I was refunded the $120 I paid for the diagnostic test, and they also gave me a $400+ service for free on my car today :) This was a routine service I needed to get done anyway . A head mechanic showed us exactly what happened, and explained how the mechanic mistakenly told us we needed a new engine. He said I was smart to get a second opinion and the mechanic who looked at my car should have done some more testing to narrow down the problem (which ended up probably being some built up carbon or something)... Anyhoo...I'm happy and my car is happy. The customer service guys were great.
Moral of the story:
ALWAYS get a second opinion on car repairs
and
WRITE a complaint letter if you really are disappointed in service you receive. Good companies will address your complaint.
Also, I've learned that people actually do read blogs! ha ha. I couldn't believe that the company contacted me less than 24 hours after my blog post. I'm pretty sure they used something like this:
http://www.google.com/alerts
Monday, April 21, 2008
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5 comments:
that is crazy Emily, good for you for looking into it, you hope that when you take your car in to a dealership that they won't be like that! Happy to hear you still have $3000 + in your pocket still
Tamara R
Yeah, so glad I trusted my gut! Moral of the story - always get a second opinion on car repairs!
WOW! That's a crazy story! I saw on your facebook page that T&T contacted you... what did they say? Is there an update to this story?
I'm glad everything was worked out. Yeah!!
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